1. The Service

Untouched Sri Lanka acts as a “Holiday Designer,” providing bespoke travel itineraries, private transport, and wedding planning services. By booking with us, you agree to these terms.

2. Bookings and Payments

• Custom Quotes: All prices are based on custom-made itineraries and are subject to change until a deposit is received.
• Inclusions: Tours typically include private air-conditioned transport, chauffeur-guide services, fuel, and specified accommodations.
• Exclusions: International flights, visa fees, entry tickets (unless specified), and personal insurance are the responsibility of the traveler.

3. Customization and Changes

• Flexibility: Itineraries are 100% customizable during the planning phase.
• On-the-Ground Changes: While daily start times are flexible, major route or hotel changes once the trip has commenced may incur additional costs.

4. Cancellations and Refunds

• Cancellations must be submitted in writing.
• Refund eligibility depends on the notice period and the individual policies of our partner boutique hotels.

5. Wedding Planning Services

• Documentation: Couples are responsible for providing all required legal documents within the timeframe specified by our wedding planners.
• Vendor Performance: While we hand-select and manage all vendors, Untouched Sri Lanka acts as a coordinator and is not liable for the independent actions of third-party service providers.

6. Traveler Responsibility

• Physical Ratings: Travelers must ensure they choose a trip with a physical rating (Easy, Moderate, Active) suited to their fitness level.
• Insurance: We strongly recommend all guests obtain comprehensive travel and medical insurance prior to arrival.

7. Limitation of Liability

Untouched Sri Lanka strives to ensure a seamless journey; however, we are not liable for delays or changes caused by weather, flight cancellations, or local government regulations.